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LEE MARINE AND
PERSHING:
Driving service forward,
together.
When you take service as seriously as we do,
it’s essential that the manufacturers share the same
sentiment.
This week, it was our pleasure
to welcome Mr. Danilo Frulla to our offices in Phuket to
show him our service facilities and have a chance to
discuss the growing number of Pershing Yachts in
Thailand.
This was a very valuable opportunity and
one that Danilo himself took full advantage of. He
personally visited every boat under warranty in Phuket
and was the first to roll up his sleeves and get hands
on with addressing any issues that customers may be
experiencing with their new boats. With his experience
and focus in action, he even had time to teach Anthony a
little Italian, “un
problema di meno',
or “one problem
less'. That’s a phrase
we all like to
hear.
This initiative is part of our ongoing
commitment to provide world class service and support.
Anthony will be heading to Italy for his second visit to
Pershing later in the year and the relationships being
forged and information being shared each time will
certainly be of great benefit to Lee Marine and
Pershings valuable customers.
Grazie Danilo and
Pershing!
Danilo
Frulla – Head of After Sales & Customer
Service:
Having gained valuable experience
with a number of yacht builders and refitters, in 2000
Danilo Frulla joined Pershing. Here, thanks to a number
of innovative solutions his responsibilities increased
and he has become an expert in the field of yacht
building technology. He is enrolled in the Official
Register of Marine Surveyors with specific skills in the
assessment of ship and accident
damage.
Thanks to his significant
experience and qualifications he is now the Pershing
Service Manager and the General Coordinator for the
entire network of Pershing Service Points. He is also
responsible for organizing the Service University
program which includes training agendas and service
courses for Pershing Service Point
Staff.
His dedication and that of his staff
are focused on guaranteeing service of the highest
quality every single day.
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